Upon receipt of your order, please examine it carefully. If for any reason you are not satisfied with your order please email us at clientservices@starshowroom.co
Kindly explain the problem in email and we will reply with a return authorization - returns will not be accepted without a return authorization.
General Return Policy
Our policy lasts 15 days from the confirmed date of delivery. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We cannot offer returns on custom products. Or Gift Cards.
To complete your return, we require a receipt or proof of purchase.
Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a minimal amount of days.
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at clientservices@starshowroom.co.
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at clientservices@starshowroom.co to receive your RETURN AUTHORIZATION and the proper address to where your item can be sent.
Returning Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Associated Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All returns should be shipped using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Star Showroom Client Services
clientservices@starshowroom.co